Support

Browse FAQs and helpful resources. Thank you for shopping local!

Frequently Asked Questions

How do I start shopping for products on Shop Local RI?

There are four easy ways to shop on Shop Local RI:

  1. Start at the top! Hover over “Shop” in the navigation and a category menu will appear with all our product categories and sub-categories. Start shopping!
  2. In the search bar, type in what you're looking for and see what products are for sale or what businesses have to offer.
  3. Click on a circular category icon to browse in that category.
  4. Scroll through the homepage to find engaging product collections.

Can I buy products from multiple vendors?

Yes! All shopping sprees end with ONE simple check out process. And each vendor receives your order and gets those products right out to you!

How do I check on the status of my order?

When the vendor receives your order, you will likely receive an email that your order has been placed and is on its way to you.

If you would like to check on the status of your orders on Shop Local RI marketplace, you will need to create an account.

How do I get in touch with a vendor?

Every vendor on Shop Local RI has a Business Profile page with contact information in the event you want to reach out to them directly.

How do I contact Shop Local RI support?

Visit our Contact Page for more information.

Is my information secure while using this site?

Yes, we use the latest technology to be sure all of your information is secure. We will never share or sell any information on this site. Shop Local RI also uses Stripe, a secure banking processing application, to process all payments. We receive NO percentage of vendor sales, nor does Shop Local RI receive any of your credit card information. For more information, please read our Privacy Policy.

If I have a Business Profile, can I automatically begin selling products or advertising on Shop Local RI?

Yes! If you’ve created a business profile, you can easily become a vendor or advertiser in the marketplace! We have different subscription plans to choose from depending upon what you’d like to do. All of this information can be found in your Vendor Dashboard upon logging in to your account.


Why is it Important for me to shop local?

We believe that successful small business owners are the engine that creates strong, educated, thriving communities. By shopping local, we can:

  • Support our economy and keep dollars circulating in Rhode Island!

  • Shorten our supply chain and minimize energy resources needed.

  • Help our businesses by buying gift cards and gift certificates.

  • Highlight and support your local shops and businesses.

  • Keep employers and employees working and thriving.

  • Have those local RI products you love, delivered to your door!

Start shopping!